Frequently Asked Questions
International Moving Services
When should I contact Dependable Relo to request my quote?
Please provide as much time as possible, but you should try to contact us at least 3-4 weeks before your intended move date
What is a pre-move survey?
A member of the Dependable Relo sales team will complete a pre-move survey – a walk-through of your residence to determine the size of your shipment. At this time please be prepared to show us what items you intend to include in your shipment. This step generally takes about an hour, but is critical to the success of your move – it helps us to determine the best method and mode of transport, as well as any special needs your shipment may require.
Can I move my pets?
Although Dependable Relo does not provide any pet relocation services, we can provide you with the names of companies that will help you relocate your pets.
Do you move automobiles?
Yes. We will provide all of the destination country requirements and advise of any additional costs (duties/taxes) associated with moving your car.
Do you provide storage?
Yes. We can arrange for storage either at origin or at destination. If your move overseas is temporary we can arrange for long term storage in one of our safe and secure warehouses. Just let us know and we’ll provide you with the information needed to best suit your storage needs.
Can I pack myself?
Due to insurance and security regulations, Dependable Relo is required to pack all of your household belongings.
How long will it take to pack and load my shipment?
Every shipment is different but on average most shipments can be packed and loaded in 1-2 days. We can advise how many days would be required once the pre-move survey has been completed and the size of your shipment has been determined.
Are there items I cannot take with me?
Yes. These items include, but are not limited to, food, wine, alcohol, liquids, corrosives, explosives, flammables, narcotics, firearms, and ammunition. Every country has its own set of regulations regarding items that should not be shipped. We will provide a list of these items and advise of any other items that should not be included in your shipment. If in doubt, please ask and we’ll let you know if the item in question can be included.
What is the difference between “restricted” and prohibited”?
Most countries have restricted and prohibited items. Restricted items are those that are allowed with additional costs and permits. Prohibited items are illegal and cannot be included at any time.
Will my belongings be insured?
Yes. We work with third-party insurance providers to cover your shipment in the event of damage or loss. You are charged a premium based on the value you declare (based on destination replacement cost) for your shipment.
What does “Door-to-Door” service include?
All of our international shipments are door-to-door. This means we will provide all packing and loading services at origin and all transportation from origin to your new home at destination. This also includes all unloading, unpacking to the nearest flat surface and removal of all packing materials from your home on the day your shipment delivers.
What does “transit time” mean?
This is the time from when we load the shipment from your origin residence until it is delivered at your new residence.
When do I pay for my shipment?
We collect the estimated amount provided on your quote at time of loading. Once we have the actual weight of the shipment we are able to calculate final charges. Final charges must be paid prior to the shipment arriving at the port of entry in the destination country.
What payment options are available?
We accept cash, certified funds (bank cashier’s check) or wire transfer. Personal checks, debit cards and credit cards are not accepted.